Playback H.265/HEVC Files on Samsung PMS

Plex Media Server is a sophisticated media management program that takes your entire collection of movies, music, and still images and presents it in a slick and navigable package. So, you must have the desire of playback H.265/HEVC files on Samsung PMS.


“I finally sorted out all my media on the weekend and I’m running Plex to be able to watch my stuff on my Samsung TV using smart hub. Some files work perfectly, but H.265/HEVC will not play. Does it mean that Plex Media Server cannot play the H.265/HEVC files?”

I have sourced in the forum in the hope of finding some information on this issue. Other problems are found at the same time. “I currently have a PMS server on a local network. The network is cabled and using gigabit connections. I am currently having issues when playing H.265/HEVC files whereby after every few minutes (normally every 3-5), the video stops and the buffering dots appears for a few seconds. This issue only occurs on my Samsung UE55HU7500 and UE55HU6900. If I use a PC, iPhone or iPad either locally or remotely it plays fine. It does not matter how I try and play the videos; both direct play and transcoding have the same results.”

The PMS server has 2 x E5520 2.27GHz quad core processors with 32 GB RAM running Windows 2012 R2. The machine is running other services, but normal use leaves the CPU at about 10% and the memory is at 16GB usage. When playing a video the CPU usage normally fluctuates between 10-50%, but sometimes reaches 75%. As mentioned above it works on different clients, so I don’t think the server is the problem.

My friend also has a Samsung UE55HU7500 and his PMS server has a X3430 2.4 quad core and 8GB RAM also running Windows 2012 R2. He has 2GB of available memory and his CPU usage at rest is approximately 10%. During usage his processor goes to about 85%. He also has exactly the same problems with his TV and everything works fine with his PC and an iPhone.
Tips: List of File Formats Working on Plex Media Server

Since H.265/HEVC is a new codec and is not widely used, in fact, there is an easy way to fix the issue. The easiest operation is to convert H.265/HEVC to Samsung PMS best accepted and common use format. In this case, after testing a lot of free and commercial software, Pavtube Video Converter for Mac/Windows can do us a great favor. In other words, this video app is professional on fast transcoding H.265/HEVC to PMS without quality loss. In addition, it handles various common video formats like MKV, MXF, MTS, MOV, MP4, AVI, WMV and etc.

Mac download & buy:

Windows download & buy:

More details are allowed here for you to take the advice:

Step 1: Download and install the corresponding version. Click “Add video” on the main interface to load H.265/HEVC files to the program. You can also drag the files to the program’s window list directly. This program can also support the batch video clips.

Step 2: After successfully loading your files, you can highlight them for preview. Then go to the Format bar to choose “HD Video>>H.264 HD Video (*.mp4)” as the best for you. Any other needs you can drop down the list to find it.

Step 3: Adjust the video and audio parameters including the bit rates of Video &Audio, Video Size, Sample Rate, Frame Rate, Audio Channels, and etc. by clicking the “Settings” button on the main interface for getting the best quality.

Step 4: With all the preparations work done? Why not go back to the main interface to click the “Convert” button to get the work started?

Conclusion: Once the conversion is finished, click “Open” to quickly find the converted files. Then, PMS will recognize, catalog, play and stream them just fine. Now, for any video files to Plex Media Server, it is not a problem anymore! Enjoy playback H.265/HEVC files on Samsung PMS!

Further Reading:

Leave a Reply

Your email address will not be published. Required fields are marked *

What You May be Interested

Pavtube iMedia Converter

The most advanced yet easy-to-use tool for converting Blu-ray, DVD, ISO, Video to various video/audio formats for backup, editing, playing, sharing, etc.

Pavtube Video Converter

Converting common, HD, 3D, 4K videos to compatible with FCP, iMovie, FCE, Avid, Adobe, VR, Game, TV, Youtube, Media Player, TV Box, Storages, etc.